ITS/USS Support for Handheld Devices
ITS will provide on-line, self-service documentation for Supported Functions on handheld devices that meet defined Minimum Support Requirements.
Please note: In August 2008, Cal Poly migrated to a new email system: Zimbra Collaboration Suite. Click here for more information and new configuration settings.
Due to the vast number of rapidly changing devices on the market today, ITS has defined Unsupported Functions/Application Features and Devices.
ITS will also provide post-Active Directory (AD) migration support, technical training workshops and self-service documentation to Local Area Network (LAN) Coordinators. Individual users must use self-service documentation, working in conjunction with their LAN Coordinators (as applicable).
ITS will provide self-service documentation for users who are not represented by a Service Level Agreement (SLA) or LAN Coordinator. Those self-service documents can be found on these web pages.
ITS recommends owners of working handhelds whose functionality meets basic needs not buy new devices at this time.
