FAQs and Troubleshooting
PDA Documentation
Palm Support Knowledge Library
Palm Support Hotsync Troubleshooting
General PDA Questions
Is the iPhone supported by ITS?
Are Blackberry smartphones supported by ITS?
How do I get my employee discount for my personal AT&T or Verizon cellphone service? (Does not apply to services paid for by the University.)
I thought I registered my personal phone with AT&T or Verizon Wireless to get an employee discount, but it's not on my bill.
Syncing my Palm Treo generates duplicate calendar entries.
General PDA Questions
Is the iPhone supported by ITS?
No. The configuration docs are posted online at http://pda.calpoly.edu but there is no central support for the iPhone. Alternatively, AT&T provides free technical support at wireless.att.com. Check AT&T's website for support and contact information.
Are Blackberry smartphones supported by ITS?
No. Configuration docs are posted online at pda.calpoly.edu but there is no central support for any version of Blackberry. Alternately, AT&T and Verizon provide free technical support at wireless.att.com or www.verizonwireless.com. Check your carrier’s website for support and contact information.
How do I get my employee discount for my personal AT&T or Verizon cellphone service? (Does not apply to services paid for by the University.)
Contact your vendor for discounts. AT&T customers can go to http://www.wireless.att.com/businesscenter/ and enter your Cal Poly email address. Follow directions provided.
Verizon Wireless customers can go to here to enter their Cal Poly email address and follow directions provided.
I thought I registered my personal phone with AT&T or Verizon Wireless to get an employee discount, but it's not on my bill.
Contact your carrier, AT&T or Verizon Wireless. Since these discounts apply to your personal phone service, you must contact them; they won’t release information to ITS.
Syncing my Palm Treo generates duplicate calendar entries.
The meetings appear to be identical but the duplicate has a plus sign in front of the name. The problem seems to have to do with the way the Palm calendar interacts with the Calendar server.
****PLEASE NOTE: THIS IS NOT A GUARANTEED SOLUTION****
THE PROBLEM CAN REPLICATE ITSELF EVEN AFTER THE FOLLOWING IS DONE
1. Perform a hard reset to completely format the phone. This is usually done by holding the reset button inside the battery compartment at the same time as the power button. The phone will prompt you for confirmation of a format.
2. Check the Treo site at http://kb.palm.com/wps/portal/kb/na/deviceselector/page_en.html
to see if there are any firmware upgrades available. The firmware version number can be checked inside the system information of the phone.
3. If upgraded firmware exists, upgrade the firmware of the phone.
4. Set the phone back up with Zimbra, but DO NOT sync calendar. This will only further perpetuate the problem (creating triplicates of all entries).
5. Do an advanced find in the Calendar tab of Zimbra. Search for all [+] [*+] and [+*] entries and manually delete them. It should be noted that users that were invited to these meetings will receive an email for every entry you delete. Please inform them ahead of time.
6. Once these entries have been completely cleared, set the calendar sync on the phone to the MINIMUM time allowed (i.e. a Month of data).
7. Sync the phone, and observe your Calendar on the Zimbra web client. Refresh the page a few times while the phone syncs in order to see if the problem is replicating itself.
Depending on the number of duplicate calendar entries you have, ITS-Collaboration Support can assist with the process above.
1. Follow the above steps through #3, upgrading the firmware of the phone.
2. Call the Service Desk (x67000) and ask that the Collaboration Support Group move all your production calendar data into a separate calendar.
3. Either wipe the production calendar, or reset it to a time when duplicate entries did not exist.
4. Set up Calendar on phone to sync for the minimum time necessary (i.e. a month) and sync the phone.
5. Observe Zimbra Web calendar to see if the problem persists.
